We ship worldwide!
We offer a choice of SingPost OR Courier service doorstep delivery for all local deliveries in Singapore, and we offer a choice of DHL eCommerce OR DHL Xpress for international customers. We are unable to accept orders for P.O. Box addresses.
We are not responsible for shipping information submitted incorrectly during purchase.
Local Customers (Singapore)
i. SingPost normal postage (without tracking) – S$0.90 to $3.50 (depending on weight)
ii. Courier service doorstep delivery (with tracking) – S$3.50
For orders above S$50, your delivery charge will be waived and we will deliver via Courier service doorstep delivery.
iii. Self collection at 9 @ Tagore – Self collection is FOC and our office is opened for collection from Monday – Friday (9:30am – 6pm) and is closed on weekends and public holidays. We will drop an email once your order is ready for collection.
i. DHL eCommerce (charged as per weight)
ii. DHL Express delivery (charged as per weight – not inclusive of customs fees or import duties.
Free courier services will be available for local orders above $50.
It should take 3 to 8 working days for local deliveries by SingPost Normal Mail and 1-5 working days by our local courier partner. Please note that we are not liable for any lost or delayed mails by Singpost. We highly encouraged all customers to opt for courier to ensure that your parcel reach you.
Shipping time for international delivery would depend on your country and its proximity to Singapore, where we are based. As an estimate, DHL eCommerce would take about 7 to 20 business days while DHL Express would take about 5 to 7 days. Do note that we are not liable for any delay in shipment, lost mails, or detainment at the customs.
All orders are processed and shipped within 2-5 business days after payment is received. We operate daily from Monday to Friday, except for public holidays.
Tracking is available if you opt for local Courier Service or international DHL eCommerce/Express, you can easily check the status of your parcel at the respective courier websites.
If your order does not arrive after a prolonged wait (more than 5 working days for local customers; more than 10 working days for overseas customers), please email email@example.com and quote your order number.
Please note that we are not held liable should there be any delays or lost mails due to untrackable delivery methods. Customers are highly encouraged to opt for a trackable delivery method.
All deliveries will be attempted once. Subsequent delivery attempts will be subjected to additional charges borne by the customer should the error happened because of the customer. No refunds are allowed and Japalangstore reserve the right to hold on to the parcel until we have received updates from the customers.
We do not provide refunds or cash backs. Returns and exchanges are also not applicable other than manufacturer’s defect. Shipping cost is non-refundable and all costs for return shipment will be borne by purchasers.
Please inspect your purchase once you have received. Damages or defects must be lodged within 24 hours of package arrival by email to firstname.lastname@example.org. No claim can be made after 24 hours of receipt without notifying JapalangStore.
Merchandise must be returned within 7 days (for local purchasers) and 21 days (for overseas purchasers) from the date of lodge. Merchandise returned after stipulated deadline will not be entertained.
Refund will not be allowed if the item has been damaged or made defective by purchasers or if the item has been damaged in the process of transit.
No cancellation is allowed once payment is made. Please ensure all details are accurate before checking out.