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Shipping & Returns

We ship worldwide!

We offer a choice of SingPost OR Courier service doorstep delivery for all local deliveries in Singapore, and we offer a choice of DHL eCommerce OR DHL Xpress for international customers. 

We are unable to accept orders for P.O. Box addresses. We are not responsible for shipping information submitted incorrectly during purchase.

Local Customers (Singapore)

i. SingPost normal postage (without tracking) – S$0.90 to $3.50 (depending on weight)

ii. Courier service doorstep delivery (with tracking) – S$3.50

For orders above S$50, your delivery charge will be waived and we will deliver via Courier service doorstep delivery.

International Customers

i. DHL eCommerce (charged as per weight)

ii. DHL Express delivery (charged as per weight – not inclusive of customs fees or import duties)

It should take 3 to 8 working days for local deliveries by SingPost Normal Mail. Shipping time for international delivery would depend on your country and its proximity to Singapore, where we are based. As an estimate, DHL eCommerce would take about 7 to 20 business days while DHL Express would take about 5 to 7 days. Do note that we are not liable for any delay in shipment, lost mails, or detainment at the customs.

All orders are processed and shipped within 3-5 business days after payment is received. We operate daily from Monday to Friday, except for public holidays.

Tracking is available if you opt for local Courier Service or international DHL eCommerce/Express, you can easily check the status of your parcel at the respective courier websites.

If your order does not arrive after a prolonged wait (more than 5 working days for local customers; more than 10 working days for overseas customers), please email enquiry@japalangstore.com and quote your invoice number.

All deliveries will be attempted once. Subsequent delivery attempts will be subjected to additional charges borne by the customer should the error happened because of the customer. No refunds are allowed and Japalangstore reserve the right to hold on to the parcel until we have received updates from the customers. 

Please note that Japalangstore will process all orders accordingly to the details provided by the customers. If you realised that you have provided insufficient details or wrong information, please kindly give us a call immediately at +65 64552766. We regret that no changes can be made if we process and mail out your orders before your notice after that. Parcels with inaccurate information will be returned to us by Singpost/our courier provider. Once we have received the return parcel, we will drop affected customers an email on the actions required moving forward in order for us to re-process your orders again. Postage top up will be required and there will no refunds allowed should the mistake be made from customers’ end and Japalangstore reserve the right to hold the parcel until we have received relevant updates from the customer to re-mail out your order. 

RETURNS POLICY

We do not provide refunds or cash backs. Returns and exchanges are also not applicable other than manufacturer’s defect. Shipping cost is non-refundable and all costs for return shipment will be borne by purchasers.

Please inspect your purchase once you have received. Damages or defects must be lodged within 24 hours of package arrival by email to enquiry@japalangstore.com. No claim can be made after 24 hours of receipt without notifying JapalangStore.

Merchandise must be returned within 7 days (for local purchasers and 21 days for overseas purchasers) from the date of lodge. Merchandise returned after stipulated deadline will not be entertained. Shipping cost is non-refundable and the purchaser is responsible for postage costs for any returned items.

Refund will not be allowed if the item has been damaged or made defective by purchasers or is the item has been damaged in the process of transit.

No cancellation is allowed once payment is made. Please ensure all details are accurate before checking out. 

JapalangStore

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